I've always hated helping people with their computer problems because, ultimately, it's always one of:
a) impossible to teach the moron anything, so you're only setting yourself up to get asked for help again.. and again......... and AGAIN.
b) impossible to say anything to the moron without them trying to tell you that you are wrong, despite their complete ineptitude and inability to even turn said computer ON.
c) impossible to convince the moron that they SCREWED UP and that if they SCREW UP again they will, again, have the same problem.
d) impossible to actually fix their problem because their computer is either physically broken or needs a nice clean-sheet reinstall.
d sub a) impossible to get the operating system to reinstall after you've wiped their harddrive because they are morons and bought an uber-annoying package-wrapped POS that will only accept "recovery CDs", you know, the ones that were thrown out a long time ago (because the computer is so old it's not worth anything except maybe as a boat anchor or for shipping to china where it's innards will be ripped apart for use as toxins in the ground water).
The only version here that even makes me mildly happy is 'd sub a' because, when i'm done formatting their harddrive and the thing has become useless, they will at least realize that they need to get rid of the piece of junk and get a new computer.
That being said, all of this is INFINITELY more annoying when said moron is calling you on the phone and expecting a quick fix, even though you're having a hard enough time just getting them to read the error message off the screen, let alone getting them to click OK and maybe reboot the damn thing. ("I dunno, I just unplug it when I'm done with it")
That being said, all of this is doubly-infinitely more annoying when said moron contacts you over a text-messaging program and expects you to solve all of their problems, psychically, through the etherwaves.
Yah. Fun.